Terms and Conditions of business
Any and all vehicles left at Arundel Road Garage Ltd will be subject to our Conditions of Business below.
The Title in any goods or services does not pass to the customer until all monies are received in full. Nothing contained herein is designed to nor will it affect a customers statutory rights.
In these conditions (“We”, “Us”, “Our”) shall mean Arundel Road Garage Ltd and “The Customer” shall mean the person or body by or on whose behalf any works are carried out and an Invoice made as such.
Where we carry out any Diagnostic Operation by name our liability shall be limited to the performance of such work as may be prescribed from time to time by the manufacturer as coming within scope of such operation.
All contracts with us shall be valid and binding and shall be subject to these Conditions of Business and no other. We may subcontract to other businesses whereby Arundel Road Garage Ltd will abide by their terms of business. A contract shall exist when and only when we have received verbal or written instruction and an agreement made with the Customer. No variation of any contract shall be valid unless agreed in writing and signed by or on behalf of the Customer and Us, unless a verbal agreement for works has been made and no means such as an email could be provided to have a written confirmation of any extra works to be done.
Arundel Road Garage Ltd and its staff and agents are authorised by the Customer to use the vehicle(s) on the highway and elsewhere for all purposes in connection with any Service or Repair thereof.
All monies due to us in respect of any Service or Repair operations carried out on the vehicle(s) shall become payable when such operations are completed and the customer has been notified that the vehicle(s) is ready for collection. Unless otherwise agreed all payments to “us” shall be made before the vehicle(s) is released to the Customer and paid by card, cash or BACS. We no longer accept cheques.
The Customer acknowledges us to have a legal lien upon any vehicle(s) left with us for any Service or Repair(s) and upon the fitting or contents thereof for all monies due to us from the Customer on any account.
Subject to the provisions of the Unfair Contract Terms Act 1977 and any amendment thereof vehicles and their components, fittings and contents are left with us entirely at the Customers risk. We shall in no circumstances be liable for loss or damage thereto or for delay in completing any service or repair(s) howsoever occasioned and whether by reason of any act or default of us in our staff, agents or otherwise.
If, after the date of any contract made subject to these conditions of business but before payment is made by the Customer the list prices of parts supplied shall rise, then the contract price shall rise accordingly notwithstanding the terms of any estimate or quotation we may have given.
We will provide a very satisfactory level of service. We do not guarantee that any parts we fit are suitable for anything other than general use of that part(s). We accept no liability except in so far as liability may be placed upon us by the Unfair Contract Terms Act 1977.
The work carried out upon your invoice is warranted against faulty workmanship by a period of 12 months or 12000 miles, whichever occurs first, from the date of completion of the work. This does not seek to affect your statutory rights.
All agreements made between us and the Customer, or a provided by the Unfair Contract Terms Act 1977 or similar enacted Legislation, Regulations and Directives are personal to the Customer who shall not assign his rights or liabilities under an agreement made subject to these conditions.
If in our reasonable opinion the operations ordered to be carried out by the Customer cannot be carried out without the vehicle or any part thereof being washed or otherwise cleaned, the cost of such washing or cleaning shall be chargeable to the Customer as if the same had been ordered by them.
If the Customer shall become bankrupt or insolvent or make any arrangements with creditors or suffer a receiver of their effects to be appointed or being a body corporate enters into liquidation other than for the purpose of amalgamation or reconstruction we shall have the right to terminate any agreement with the Customer subject to these conditions and shall henceforth cease to have any further obligation under the contract and the price for all work carried out and goods or services rendered by us shall become immediately payable.
If by reason of the Customers Instruction or lack of Instructions any vehicle(s) left with us for any service or repair(s) operation are not collected by the Customer from Us within b3 days of our having notified the Customer that such operations have been completed, we shall be at liberty to charge the Customer a reasonable daily sum for the storage of such vehicle(s).
Arundel Road Garage Ltd may, at its discretion make a charge for any investigative work carried out.
All parts fitted by Arundel Road Garage Ltd will be covered by the parts warranty procedure as laid down in the manufacturers terms and conditions.
Any Items left in the car are left at your own risk.
All vehicles are to be left with sufficient amount of fuel to enable our technicians to complete requested repairs and collection and delivery service (if requested).
We have the right to charge for adding fuel to complete the requested tasks including test driving the vehicle.
It is the Customers responsibility not to drive the vehicle with any warning lights showing or any signs of problems that will cause damage to the vehicle or compromise safety.
Pictures of your vehicle may be taken and used for advertising purposes.
All MOT rules and regulations are displayed on the MOT notice board, in the office. MOT re-test fees may apply.
All parts removed will be disposed of. If you require the old parts, please inform us before the repair.
Should you not settle your Invoice we reserve the right to pass on your details to a collection agency for retrieval of the outstanding debt.
During the repair of your vehicle we may need to disconnect the vehicles battery. It is your responsibility to ensure you have any security codes needed to allow any components to work, for example the radio.
National Conciliation Services (NCS) is a certified, independent, automotive ADR provider that offers resolution services to businesses and customers when disputes cannot be resolved through a business internal process.
To contact the NCS, please call 01788 538317, alternatively you can write to them at:
The National Conciliation Service, 2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warwickshire, CV21 2PA.